Actress Lisa Ray has publicly criticized Air India for refusing a medical waiver after she had to cancel her 92-year-old father’s travel due to his worsening health. She shared her frustration on social media, questioning the airline’s empathy.
Lisa posted on X (formerly Twitter), saying she submitted a doctor’s letter but was still denied the waiver. She wondered how an airline promising passenger care could reject such a request.
Air India responded on X, saying they empathized with her situation and asked for more details. However, Lisa later shared a screenshot showing no medical waiver was available for the booking.
The screenshot also confirmed that her father had been hospitalized. This added to the frustration, as the airline’s system appeared to lack flexibility for urgent medical cases.
Lisa, a cancer survivor herself, has been a strong voice for patient rights and healthcare issues. Her outcry has sparked a debate about airlines and their policies on medical cancellations.
Many social media users sided with Lisa, calling for better policies from airlines. Whether Air India reconsiders its stance remains to be seen.